Frequently Asked Questions

Everything you need to know about shopping with St Frock.

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days depending on your location.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original condition with tags attached. Please note that certain sale items may be eligible for store credit only.

How do I know which size to choose?

Each product page features a detailed size guide. We also provide fit notes to indicate if a garment is true to size, oversized, or has a tailored fit to help you make the best choice.

Can I change or cancel my order after it has been placed?

Our warehouse team works quickly to dispatch orders, so we are often unable to make changes. Please contact our customer care team immediately via live chat or email to see if an adjustment is possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.

Do you restock items that are sold out?

Many of our popular styles are restocked. We recommend signing up for the 'Back in Stock' notification on the specific product page to be alerted as soon as your size is available again.