Returns & Exchanges

At St Frock, we want you to love your new outfit, which is why we offer a flexible 30-day return policy for store credit or refunds on full-priced items. Please ensure all garments are returned in their original condition, unworn and with tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place your garments in their original packaging, ensuring all original brand tags and hygiene seals remain intact.

3

Label and Post

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.

4

Receive Your Credit

Once our warehouse team inspects and approves your return, we will issue your store credit or refund within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing